Legally Binding Contract: By accepting (via text or email) a contract with Puro Crew, LLC, you are entering into a legally binding agreement for power washing services to be performed at an agreed-upon price. If you breach this contract, any deposits made to the company may be forfeited as damages.
Water Supply: Puro Crew, LLC requires access to an on-site water source in order to perform the agreed-upon services. The customer will provide this water at no cost to Puro Crew, LLC. If an external water source is necessary, it may be provided at an additional charge. The customer is responsible for ensuring the water source is functioning and available prior to the technician's arrival. A $100 fee will be added if water is not available and the job must be rescheduled.
Safety: While Puro Crew, LLC is on the property, it is the customer's responsibility to keep all occupants, children, and pets away from the work area. Due to the use of chemicals, we ask that pets and children be kept away from the work area for 24 hours after job completion.
Payments: Puro Crew, LLC prefers payment in the form of cash or check. An additional 2.9% fee will be added to the total price for card transactions. All balances are due upon completion unless otherwise agreed upon via email or text. Puro Crew, LLC also offers the option of paying by cash or check, which will have a discounted price without the 2.9% fee.
Scheduling: Weather may impact scheduling. Puro Crew, LLC will make every effort to minimize scheduling conflicts, but circumstances beyond our control may affect project start and completion dates. Puro Crew, LLC will immediately communicate any changes to the schedule.
Furniture and Accessibility: Puro Crew, LLC is not responsible for areas not cleaned due to items left on the property or inaccessible areas due to locked doors and gates. The technician may make exceptions to this rule if they feel items can be safely moved without damaging them or other property. The technician will never jump over any barriers to access different areas of the property. If the customer cannot provide access to an area, the customer is responsible for payment for the entire area that was not cleaned.
Damages: Puro Crew, LLC is not responsible for damages due to improperly installed or loose siding, broken or open windows, improperly sealed windows and doors, wood rot, defective construction, loose or improperly installed gutters, and improper caulking. Power washing may cause faded aspects of vinyl or aluminum siding to become more noticeable due to the removal of chalky, gritty, or failing surface materials. Puro Crew, LLC will not be responsible for such conditions. Loose mortar may dislodge during the cleaning process, and Puro Crew, LLC is not responsible for this.
Water Spots: Windows may become water spotted as a result of our services. Window cleaning may be added as an additional service, but is not included in the house washing quote.
Chemical Run-off: Puro Crew, LLC is not responsible for chemical run-off on areas not included in the initial estimate. In the event that run-off occurs on additional areas, Puro Crew, LLC will not clean these areas for free.
Staining: Puro Crew, LLC will make every effort to blend in any grease and oil stains. However, in most cases, grease and oil can penetrate deeply into the surface of cement and may not be completely removed. In some cases, strong degreasers may be used which may lighten the contaminated area more than the cleaned, uncontaminated surface. The customer is still responsible for full payment of the service.